FAQs

What is OMINI?

OMINI is a lifestyle-led online marketplace exclusive for Sri Lanka. We bring together fashion, home essentials, electronics, self-care, and daily needs — all in one seamless shopping experience, curated to suit your everyday rhythm.

Where do you deliver?

We deliver to every last mile across Sri Lanka — from our central logistics hub in Colombo to homes, towns, and villages Islandwide. No location is too far for us.

How long will delivery take?

Colombo & suburbs: 2–3 working days after confirming the order.Outstation: 3–5 working days after confirming the order.

What payment methods do you accept?

We offer multiple secure payment options, including:

 

  • Cash on Delivery (COD)
  • Credit/debit cards
  • Bank transfers
  • PayZy (pay in 4 equal monthly installments)
  • Koko (pay in 3 equal monthly installments)
  • Mintpay (pay in 3 equal monthly installments)

Have more Questions?

Can I return or exchange a product?


We accept returns only for items that are damaged or defective upon delivery. Each return request is subject to a quick quality check (QC) before approval. Unfortunately, returns or exchanges due to a change of mind are not accepted at this time. If your return is approved, your refund will be processed within 5 to 7 working days. Please ensure the item is returned in its original packaging and unused condition. For assistance, reach out to us at support@omini.lk with your order number and a photo of the issue.

How do I track my order?

You can only track the status of your order directly from the My Orders section on the OMINI website. Once your order has been processed and dispatched, you'll receive an email and SMS with a tracking ID and a link to our delivery partner's tracking page. To track your delivery, visit https://citypak.lk/ and enter your tracking ID for real-time updates. If you face any issues with tracking, feel free to contact our support team at support@omini.lk.

Do I need an account to shop?

Yes, creating an OMINI account helps you track orders, save addresses, get personalized recommendations, and enjoy faster checkouts. Account sign in only requires either contact no or a mail.

How do I contact customer support?

Our friendly support team is here to help via email at support@omini.lk or by Phone or WhatsApp at +94 777 427 351.

Is shopping on OMINI secure?

100%. We use SSL encryption, secure payment gateways, and never store your card details without consent.

How do I place an order?

Simply browse or search for products, select your desired options (size, color, quantity), and click "Add to Cart." When ready, go to your cart and proceed to checkout by following the step-by-step instructions.

How much is the delivery fee?

Delivery fees vary depending on your delivery location and the size/weight of your order. We offer free delivery on selected deals.

 

Can I save items for later or create a Wishlist?

Yes! Simply create an account and you can save your favorite products to your Wishlist or Add to Cart for easy access anytime.

Do you offer discounts or promotions?

We regularly run special offers, seasonal sales, and exclusive discounts for OMINI shoppers. Connect with us on social media to stay updated @omini.lk.

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How do I update my account information?

Log in to your OMINI account and go to "My Profile" to update your contact info, delivery address, payment methods, and preferences.

Can I change or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of order placement or before it is processed.

Quality and Saving

Comprehensive quality control and affordable prices.

Fast Shipping

Fast and convenient door to door delivery.

Payment Security

More than 10 different secure payment methods.

Have Questions?

24/7 Customer Service - We’re here and happy to help!