Refund policy

Return and Refund Policy

Last Updated: July 2026

Thank you for shopping at https://omini.lk. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, in its original packaging.

Order Never Arrived

If your order does not arrive within the estimated delivery window stated in our Shipping Policy, please contact us within 14 days of the order date. We will investigate with our courier partner and, once confirmed lost, offer you a full refund or a free replacement, whichever you prefer.

Item Arrived Damaged

If your item arrives damaged, contact us within 48 hours of delivery with photos of the damaged product and its packaging. We will arrange a free replacement or a full refund, whichever you prefer, and cover all associated return shipping costs.

Wrong Item Received

If you receive the wrong item, contact us within 48 hours of delivery. We will arrange to collect the incorrect item at no cost to you and send the correct item, or issue a full refund if you would prefer not to wait for a replacement.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase, except where the return is due to our error.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 3 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Perishable goods

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product, item never arrived). In such cases, we will provide you with a prepaid shipping label or arrange free collection.

Processing Time

Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

How to Start a Return

You can initiate a return, report a damaged or missing order, or ask a question about this policy in either of the following ways:

  • Email: support@omini.lk
  • Phone / WhatsApp: +94 (77) 742 7351

Contact Us

If you have any questions or concerns regarding our refund policy, please reach out using the contact details above. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.